Universidad del Quindío catalog › Details for: ITIL service management implementation and operation/ Shuja, Ahmad K.

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ITIL service management implementation and operation/ Ahmad K. Shuja.

Material type: Text

TextPublisher: Boca Raton : Auerbach Publications, 2011Description: 515 páginas : ilustracionesOther title: IT service management: implementation and operationSubject(s): Information technology

| Support services (Management)

| Business

DDC classification: 004.068

Contents:

ITIL v3 and organizational transformation -- Iterative and incremental approach to implementing business service management -- Planning and implementing business service management -- Operating business service management.

Action note: Verificado 10-06-2021Summary: Filled with first-hand practitioner insights in implementing ITIL(R) in a number of large organizations across industries, this book discusses the key challenges organizations experience as they try to leverage ITIL V3 to achieve desired transformations and approaches that they adopted to address those challenges. The text explains the key components needed to successfully implement, operate, and optimize ITIL service management. It includes implementation patterns, detailed plans for each of the patterns, and templates and checklists to facilitate the implementation of your transformational efforts.

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Item type	Current location	Collection	Call number	Copy number	Status	Date due	Barcode
Libros/ General	Biblioteca Central Euclides Jaramillo Arango GENERAL	Papel	004.068 S562it (Browse shelf)	Ej. 1	Available		055790

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Includes bibliographical references and index.

Filled with first-hand practitioner insights in implementing ITIL(R) in a number of large organizations across industries, this book discusses the key challenges organizations experience as they try to leverage ITIL V3 to achieve desired transformations and approaches that they adopted to address those challenges. The text explains the key components needed to successfully implement, operate, and optimize ITIL service management. It includes implementation patterns, detailed plans for each of the patterns, and templates and checklists to facilitate the implementation of your transformational efforts.

Verificado 10-06-2021

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Universidad del Quindío

ITIL service management implementation and operation/ Ahmad K. Shuja.

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